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Advanced Restaurant Management using HMS- F&B Service, POS, MIS/BI

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HOSPITALITY

Advanced Restaurant Management using HMS- F&B Service, POS, MIS/BI

  • Duration : 12 Hours (5 Hours Theory + 7 Hours Practice)
  • Pre-Requisite:Diploma or bachelor’s degree in hospitality management
  • Software Used: Hotsoft
  • Job Role: F&B Service Executive/F&B Manager, Restaurant Manager
Course Objective

This advanced course in Restaurant Management using HMS integrates key aspects of F&B Service, POS, MIS/BI. Students will delve into fundamental and advanced topics essential for effective restaurant operations. Topics include order taking, requisition processes, bill cancellation, and discount procedures to ensure smooth operations. Additionally, advanced techniques such as waiter allocation, table shifting, and efficient bill settlement methods will be covered to enhance customer satisfaction. Furthermore, students will explore the utilization of Web Management Information Systems (MIS) and Business Intelligence (BI) tools for analyzing F&B sales data, including trends, performance metrics, and forecasting. By integrating practical skills and knowledge applicable to various hospitality roles, this course prepares students to excel in restaurant management, leveraging HMS technology for optimal performance and informed decision-making.

Course Outline
  • Master fundamental order taking and requisition processes in hospitality, emphasizing accuracy and customer preferences.
  • Learn efficient requisition procedures for supplies and materials to ensure seamless operations.
  • Gain practical skills applicable to diverse hospitality roles, including KOT (Kitchen Order Ticket) and bill entry processes.
  • Advance into restaurant management topics covering bill cancellation, discount procedures, and effective waiter allocation
  • Develop expertise in table shifting techniques and efficient bill settlement methods to enhance customer satisfaction
  • Hone effective communication and problem-solving skills crucial for restaurant managers.
  • Explore F&B reports and requisition management strategies to optimize overall restaurant operations
  • Focus on various bill settlement methods, including cash, cards, and digital payments, ensuring accuracy and customer satisfaction.
  • Train on multi-payment mode options for efficient bill settlement management.
  • Dive into Web Management Information Systems (MIS) and Business Intelligence Dive into Web Management Information Systems (MIS) and Business Intelligence (BI) tools for hospitality. Utilize MIS/BI tools to generate F&B sales reports, analyze trends, and forecast performance metrics.
  • Acquire practical skills to make informed decisions and enhance F&B operations.
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