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Professional Front Office and Reservation Management using Advanced HMS

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HOSPITALITY

Professional Front Office and Reservation Management using Advanced HMS

  • Duration : 20 Hours (8 Hours Theory + 12 Hours Practice)
  • Pre-Requisite:Diploma /Graduate (HM), BBA / MBA/ BSW/MSW (HR)
  • Software Used: Hotsoft
  • Job Role: Front Office Executive/Manager, Hotel Reservation Executive/Manager
Course Objective

Equip yourself with essential hotel management skills in enquiry handling, reservations, and travel agent management. Learn effective strategies for customer satisfaction, including accurate reservation confirmation and group check-in management. Tailored for future senior receptionists and captains, the course covers front office operations and billing procedures. Topics include night audits, check-in/check-out processes, and financial transactions for a comprehensive understanding of hospitality management.

Course Outline
  • Enquiry Handling: Fundamentals of handling customer enquiries, understanding needs, and providing appropriate information.
  • Reservation Systems: Operation and management covering group and individual bookings, advance bookings, and refund procedures.
  • Travel Agent Management: Effectively manage relationships with travel agents, including communication, booking processes, and handling agent queries
  • Cut-Off Dates: Emphasize significance and strategies for managing reservations within industry cut-off dates.
  • Reservation Confirmation: Techniques for accurate reservation confirmation ensuring customer satisfaction and minimizing errors.
  • Hotel Operations Study: Detailed study focusing on GRC (Group Check-in), direct reservations, and the Central Reservation System (CRS).
  • Miscellaneous Bills Management: Handle miscellaneous bills, including issuing receipts, processing payments, and managing room sharing arrangements.
  • Room Join and Disjoin Procedures: Cover room assignment procedures to enhance management skills.
  • Effective Reservation Management: Emphasize effective billing practices and practical skills for efficient reservation management
  • Reports: Learn to generate and interpret reports related to reservation management, occupancy rates, and financial performance
  • Tailored for Front Office Roles: Enhancement of skills specific to roles like senior receptionists, head captains, and bell captains
  • Front Office Operations: Deep understanding prepares for effective guest service and billing management
  • Night Audit Procedures: Learn account balancing and report generation for efficient guest interactions and financial transactions.
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